Crunch Fitness - Caldwell

Absolutely terrible that we have shown up on multiple occasions and no one has been here! Almost 2 hours late. The fact this keeps happening is ridiculous. Also, the fact that the swimming pool and the hot tub have been non-usable for the last six months adds to how bad the gym actually is. I would suggest not getting into a contract and find somewhere else to work out.

The guy who signed me up was great, he was really authentic and unpretentious. However, the facility left much to be desired. Pretty much everything about the place was old and tore back. The ergonomic geometry of the equipment was pretty bad, it all seemed like first gen designs that hadn't been developed and articulated. The whole vibe of the place was just really ghetto. Anyway, I tried it out for one workout and when I called the next day to cancel there was a different guy on the phone and he was pretty rude about it. It was like he took it personally. So when I asked about a refund he said "I don't know, you'll have to talk to some other manager about that". so I left a message for that other manager and eventually she got back to me and she was as rude and butt hurt as the 2nd guy. She emphatically refused to give me a refund even though they advertise a 3 day trial. It's sad that this kind of attitude has become so commonplace these days, customer service is becoming a lost art. The Bible says that you reap what you sow and I wouldn't want to be at this place when the harvest comes in.

I've been actively attending Crunch Caldwell for close to 2 years and it's by far my favorite gym in the Treasure Valley. Nothing but positivity coming from both the staff and gym goers. From the old timers to the youngsters and everyone in between, this is how a gym is supposed to feel in my opinion. 10/10 experience.

Super friendly, upbeat staff. Very eager to get you signed up ha. Clean facility. People wiping down machines after working out. Joined and loving it. Pool, sauna good. Hydro massage chairs great for after workout.

I have had a membership here for a year and I just left the gym very disappointed yet again. There were no sanitizing wipes in stock, which is a very common occurrence here. They do have a few communal microfiber rags and spray for everyone to use. But the communal rags are so saturated and gross after being used over and over again that I often wonder if I’m using other people’s butt sweat to wipe up my own. Today they didn’t have any toilet paper or hand soap in their bathrooms. There was a sign on the door naming supply issues as the cause and instructing us to use the sanitizer out in the gym. However, I watched many people leave the bathrooms who didn’t even bother finding sanitizer. I have a newborn baby at home and I can’t help but feel like I am bringing an insane number of germs home simply because proper sanitation is not provided here. Having supply chain issues seems like a poor reason when there are other possible solutions that can be implemented in the meantime. Can the cost of my membership not cover the cost of running to Costco for the necessary items to make due until the order for toilet paper, sanitizing wipes, and hand soap comes in? I hope that these issues can be remedied soon.